| We ship items very quickly, and we ship worldwide! Sometimes, orders can take up to 24 hours to ship, but, in general, orders usually ship the same day. In addition, all orders, international and domestic, are processed Monday through Friday. There is no processing or shipping on weekends. Also, holidays are what you expect, no processing or shipping on those days either. Please take into consideration both processing and shipping times when expecting your product.
Shipping fees are based on your order's weight, destination and shipping method you choose. The first two charts are a brief intro into domestic shipping times and guidelines. The next two deal with international shipping times and guidelines.
U.S. POSTAL SERVICE DOMESTIC SHIPPING CHART
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8
USPS Express Mail |
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365 day delivery to most U.S. addresses, including PO boxes and military addresses.
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USPS Priority Mail |
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2-3 Days (not including Sunday)
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Saturday delivery to all U.S. addresses, including PO boxes and military addresses
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USPS Parcel Post |
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2-8 Days (not including Sunday)
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Saturday delivery to all U.S. addresses, including PO boxes and military addresses
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UPS DOMESTIC SHIPPING CHART
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UPS Next Day Air |
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No P.O. Boxes. Includes delivery to 50 States and Puerto Rico.
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UPS 2nd Day Air |
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UPS 3 Day Select |
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No P.O. Boxes. Delivery To 48 States Only
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UPS Ground |
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No P.O. Boxes. Includes delivery to 50 States and Puerto Rico.
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U.S. POSTAL SERVICE INTERNATIONAL SHIPPING CHART
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USPS Global Express Guaranteed |
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USPS Express Mail International |
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Service guaranteed to select destinations
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Priority Mail International |
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USPS First Class Mail International |
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UPS INTERNATIONAL SHIPPING CHART
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UPS Worldwide Express |
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Major business centers in 45 countries and territories
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UPS Worldwide Expedited |
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More than 60 countries and territories
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Also, since all order status communication is done by email, it is important that your email address is current. Basically, an e-mail confirmation will be sent to you at the address listed in your Subcitizen profile. In addition, we will also notify you by e-mail if there's any problems with your order.
If you are not completely satisfied with your purchase, please return the item(s) in their original condition within 14 days of receipt for a full refund. You may still exchange items within 30 days of receipt for another item or store credit. Items must not be used, washed, or damaged in any way. NO REFUNDS OF ANY KIND ON SALE AND CLEARANCE ITEMS. ALL SALES ARE FINAL ON THESE REDUCED PRICE GOODS. PLEASE NOTE: a 10% re-stocking fee may apply to your return. All shipping and handling charges are non-refundable.
Please include your packing slip, or print out your emailed receipt so we can identify your return. Also, please let us know the reason you are returning the item, and if you want to return it for a refund, store credit, or an exchange.
Returns can be sent back using U.S. Postal Service, UPS, or Fed EX. Please use a trackable shipping method in case the item gets lost. We are not responsible for items that are in the process of being returned and get lost in the mail. Also, don't send it back C.O.D. Packages shipped in this manner will not be accepted.
If an exchange is needed, send us the merchandise back, and we'll send you another item in its place. If you're in a rush, we can charge you for a new order and credit your account when we receive the original merchandise. But remember, keep it under 30 days and make sure the items are in their original, unwashed, undamaged, and otherwise new condition.
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